Customer Care

Returns

We accept returns up to 30 days from date of purchase.

Return must be unused and in the same condition that you received it to be eligible. They must also be in the original packaging

To complete your return, we will require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  •  Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at weborder@tanners.co

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@oranj.co.uk and send your item to: Oranj Wines, 18 Ashwin Street, Dalston, London, E8 3DL  

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 

Tanners Provisions LTD, 18 Ashwin Street, Dalston, London, E8 3DL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Club Oranj

There are 3 ways:

  • Visit our members page and if we have places available sign up
  • Have an existing member invite you
  • Notify me when a space pops up

We have two options:

  • 2x bottles of natural wine each curated by guest / oranj sommelier, printed tasting notes + artist commissioned poster month - £50
  • 5x bottles of natural wine each curated by guest / oranj sommelier + artist commissioned poster month - £100

You will always receive first invite to our on and offline tastings, art shows, pop-up food events and music events. You will also always get 1st dibs on new bottleshop drops and limited edition merchandise before it is shared with the general public.

Delicious, curated, natural wines from all over the world, accompanied by tasting and food pairing notes. We have the best relationships with vineyards using natural, low intervention, biodynamic and organic winemaking practices ensuring you will always have the new rare wines before everyone.

For member delivery we aim to have your monthly delivery to you within 1 to 5 working days from you the 1st of each Month.

Members are billed monthly on the 1st of the month.

Yes you can skip, pause or cancel your membership anytime, just reach out to us before the 1st of each month. Be careful when cancelling your membership because once it's cancelled, it’s cancelled, and you will have to rely on being invited back into the club by an existing member.

Log in to your account > Click ‘Manage Membership’ > Click ‘Billing info’ > Update Your card Details

Contact us before the 1st if you are moving house or you would like to have your delivery moved to a different address e.g. work